Shipping Information:

Standard credit card orders are shipped by Priority Mail and generally take 5 - 7 business days for delivery. If it has been less than 7 business days, please be patient, your order is on the way. If it has been longer than the above stated period of time or you have other questions and would like someone to call you back, please contact us via phone or e-mail. Please be sure to provide the name the order was placed under, the date ordered, and a phone number or E-mail address where you can be reached. We will check on the status of your order and contact you as soon as possible. Thanks for your order.

If you ordered your products by mail with a personal check, add approx. 10 days for your check to clear prior to shipping.

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Customer Service / Questions Regarding:

Atmosphere Entertainment is the producer of Raising Your Dog with The Monks of New Skete. If you have any questions about your order please call Atmosphere customer service. Out of respect for the monks and their lifestyle, please refrain from contacting the monks regarding dogsbestfriend.com orders.


Additional information about the monastery can be found by visiting the dogsbestfriend.com website and clicking the "Monastery" link, or by visiting the monks at www.newskete.com



Customer Service: 1-717-763-2033 (If we are unable to answer please leave your contact information and a brief message)
We usually respond within 24 hours to a customer service issue.


To order DVD's and hardware by phone call: 1-717-763-2033 (9 - 5 Eastern) If we are out of the office, leave your contact information and the best time to call. We will get right back to you to take your phone order. Thank You.

General inquiries: raisingyourdog@earthlink.net

Webmaster: bob@whatarerecords.com

raisingyourdog@earthlink.net

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What is the relationship between dogsbestfriend.com and the Monks of New Skete?

Atmosphere Entertainment produced the video training series with the full participation and cooperation of the Monks of New Skete. The resulting series is an accurate, in depth, thorough presentation of the monks' world-renowned approach to dog training. "Raising Your Dog" was produced on location at the New Skete monastery during several film and video shoots over a period of a year. Dogsbestfriend.com is the website that markets and sells the DVD series.

Atmosphere supports the work of the Monks of New Skete pertaining to their expert understanding of canine behavior and training. We will continue to promote this exceptional DVD series to dog lovers everywhere and hope to expand the knowledge of this practical method of training for the benefit of all.

Sincerely,

Matt Murray
Executive Producer/Director - "Raising Your Dog with The Monks of New Skete"